The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
Choose 4-hour 24 x 7 same day hardware support when you need to extend your hardware warranty coverage with prompt, anytime service for key systems and devices; obtain easy-to-buy, easy-to-use onsite services; improve hardware performance and uptime; increase the return on your HP and multivendor hardware investments; enjoy consistent service coverage across geographically dispersed sites.
Defective Media Retention Service is a standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This service lets you protect sensitive data by keeping your defective disk, without paying for the replacement.
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 13 hours a day / 5 days a weekDetails
Service & Support Details: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 13 hours a day ( 8:00 AM - 9:00 PM ) / Monday-Friday Technical support - remote diagnosis - 1 year Comprehensive defective material retention - 1 yearCompatibility Information
Designed For: HP A-MSR900, MSR900-W