Electronic HP Care Pack 4-Hour Same Business Day Hardware Support w/ Comprehensive Defective Material Retention Post Warranty - Extended service agreement - 13x5 - U8S39PE
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.
In addition to defective media retention, Comprehensive Defective Material Retention service feature option allows the customer to retain additional components that have been designated by HP as having data retentive capabilities, such as memory modules. All eligible data retentive components on a covered system must participate in the Comprehensive Defective Material Retention.
Type: Extended service agreement
Service Included: Parts and labor
Full Contract Period: 1 year
Response Time: 4 hours
Service Availability: 13 hours a day / 5 days a weekDetails
Service & Support Details: Extended service agreement - parts and labor - 1 year - on-site - response time: 4 hours - availability: 13 hours a day / Monday-Friday Comprehensive defective material retention - 1 year