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Policies & Plans
Walmart Product Care Plans A limited product warranty is included free for most items. With an optional Walmart Care Plan you can enhance the manufacturer's coverage from the date of purchase . Walmart Product Care Plans cover 100% of the cost for repair or replacement, including shipping charges for the exchange.
We'll show you Care Plan options and pricing at checkout if applicable, or go to www.walmart.com/careplans for more information.
Supplier Warranty: Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses. Please exercise caution when using ceramic bladed knives. Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade and restore the original edge. Do not attempt to sharpen your Ceramic knife on your own. If you need to have your knife sharpened, please refer to the information below. Send your knife to: Ross Cutlery, Attn: Ceramic Sharpening, 324 S. Broadway, Los Angeles, CA 90013. The charge for this service is $19.95 plus $10.00 for each additional knife in the same package. This service will take approximately 4 weeks. Payment to Ross Cutlery must be in the form of a check or money order made out to Ross Cutlery. Please include a note with your name, address (no PO Boxes please) and phone number. If you have any questions, please call (303) 462-0662 ext. 121.
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