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Policies & Plans
Walmart Product Care Plans A limited product warranty is included free for most items. With an optional Walmart Care Plan you can enhance the manufacturer's coverage from the date of purchase . Walmart Product Care Plans cover 100% of the cost for repair or replacement, including shipping charges for the exchange.
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Supplier Warranty: Limited Lifetime Warranty:Safco warranty obligation:We pledge to repair or replace, at Safcos option, any Safco product or component that is defective in material or workmanship for as long as you,the original purchaser, own it. This warranty is subject to the provisions below.Liability Limitations:The following listed parts, components and supplies are covered under warranty in accordance with the below schedule following the productpurchase date.Twelve Years Wood seatingTen Years Seating controls and Rumba Series LaminatesFive Years Glides, casters, and polymer-based components, stacking chairs, useradjustablework surface mechanisms, seating upholstery fabrics, foam, laminates,veneer finishes and other covering materials, drawer glides and power strips.Warranty Subject to Exclusions:Exclusions pertaining to this warranty are as follows but are not limited to: Product or product components utilized with the intent to rent or lease. Freight damages; Safco is not liable for any product damages sustained during shipping orhandling operations. Safco provides specific policies and requirements regarding shippingand handling and reserves the right to review and address product distribution mattersseparately. Normal wear and tear. Product negligence; A product is not considered defective upon improper installation, ormisuse of the product or its components. Alterations or attachments to the product that were not approved by Safco. All corrugated products or components.Safcos warranty obligation is limited to normal use upon receipt of our products.Normal commercial usage for seating is defined as the equivalent of a single shift, forty (40) hour workweek. To the extent that a seating product isused in a manner exceeding this, the applicable warranty period will be reduced in a pro-rata manner.Models warranted for multiple shifts: Task master industrial series Soft-tough series Workfit polyurethane series UberTM seriesWarranty Procedures:Please follow the warranty procedures described below to ensure aptly responsive service.1. Once a defect has been discovered, the original purchaser must contact Safco immediately(within 30 days of defect detection) with the serial number(s) from the product(s) in question.2. Upon inspection of the product(s), Safco will collect all relevant information necessary for review ofthe request.3. Product replacement, replacement parts, and repairs will be authorized by a customer servicerepresentative if acknowledged to be necessary under product warranty eligibility conditions.Specif ic Limitations Regarding Color Variations, Fabrics and Finishes:Natural products have varying grains and colors. Due to such natural variations occurring in materials such as wood and leather, thesecharacteristics are not considered defects. Safco does not warrant the color-fastness or matching of colors, grains or textures of such materials.Materials supplied, selected or provided by the customer (COM) are not warranted.THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED OTHER THAN THOSE CLEARLY STATED HEREIN. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.Buyer is responsible for freight to and from factory on all warranty claims. Any description of the goods sold here under, including any reference toBuyers specifications and any description in catalogs, circulars and other written material published by Safco, is the sole purpose of identifying suchgoods and shall not create an express warranty that the goods shall conform to such description. SAFCO WILL NOT BE LIABLE FOR INCIDENTAL ORCONSEQUENTIAL DAMAGES NOR FOR ANY SUM IN EXCESS OF THE PURCHASE PRICE.