Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
|Publisher:||John Wiley & Sons Inc|
|Publish Date:||Apr 2006|
|Number of Pages:||380|
|Shipping Weight (in pounds):||2.0|
|Product in Inches (L x W x H):||7.44 x 0.89 x 9.24|
Save $25 when you open a Walmart® Credit Card and spend $75 today.*
*Offer subject to credit approval