Your Selected Store Has Been Saved
When you browse Walmart.com, you'll see products available online and in the [city name] store. This store is also saved for the Store Finder feature and your Local Ad.
Please note: If you have Pick Up Today items in your cart, the pickup store has been changed to this new location. Please review your cart – the availability of your Pick Up Today items may have changed.
|
|
|
Share with a friend
Sign into your email account to send this page to a friend:
Book Information
The following content was provided by the publisher.
"Customer Service For Dummies," Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.
Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Specifications
| Author: | Leland, Karen |
| Publisher: | John Wiley & Sons Inc |
| Publish Date: | Apr 2006 |
| ISBN-13: | 9780471768692 |
| ISBN-10: | 0471768693 |
| Format: | Paperback |
| Number of Pages: | 380 |
| Shipping Weight (in pounds): | 2.0 |
| Product in Inches (L x W x H): | 7.44 x 0.89 x 9.24 |
| Walmart No.: | 471768693 |
Financing Offers
Enjoy Great Financing!
Make the most of your shopping experience with the Walmart Discover® or Walmart Credit Card.
Open a Walmart Credit Card, Spend $100 Today and Get $20 Back*
*Offer subject to credit approval
No Payments + No Interest if Paid in Full in 6 Months!
Enjoy no payments for 6 months. You'll have 6 months with no payments, and no interest if paid in full within 6 months on orders over $250. Otherwise, interest will be charged from the original date of purchase. Bill Me Later is the quick, easy, secure way to buy online without using your credit card. Simply select Bill Me Later at checkout. Subject to credit approval.
Don't Miss a Single Rollback or Special Offer!
Subscribe to our RSS feeds to see the latest news and updates right in your RSS reader or RSS-enabled browser.
© 2012 Wal-Mart Stores, Inc.
ew234
/catalog/product.do, /catalog/fusionItem.do
/include/dynamic/tiles/templates/item/fusionItem.jsp