Customer Service for Dummies:

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Customer Service for Dummies:

Format:  Paperback,

380 pages

Publisher: John Wiley & Sons Inc

Publish Date: Apr 2006

ISBN-13: 9780471768692

ISBN-10: 0471768693

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The following content was provided by the publisher.
"Customer Service For Dummies," Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Specifications

Author:
Publisher: John Wiley & Sons Inc
Publish Date: Apr 2006
ISBN-13: 9780471768692
ISBN-10: 0471768693
Format: Paperback
Number of Pages: 380
Shipping Weight (in pounds): 2.0
Product in Inches (L x W x H): 7.44 x 0.89 x 9.24
Walmart No.: 471768693

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