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Chief Customer Officer: Getting Past Lip Service to Passionate Action

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Hardcover, John Wiley & Sons Inc, 2006, ISBN# 0787980943

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Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
Hardcover, John Wiley & Sons Inc, 2006, ISBN# 0787980943

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Hardcover, John Wiley & Sons Inc, 2006, ISBN# 0787980943

Drawing on her first-hand experience at top companies as diverse as Lands' End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle.

Different divisions and departments in corporations can fail to communicate and act as a team--they create silos instead of a superior customer experience. Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.

This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience. The author includes diagnostics to determine if a company's core strengths, metrics, and systems improve or harm customer relationships. With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

Specifications

Number of Pages: 302
Original Languages: English
Author: Bliss, Jeanne
Street Date: -62135769600000
Book Format: Hardcover
Publisher: John Wiley & Sons Inc
Publication Date: March, 2006
ISBN-13: 9780787980948
Digital Video Formats: Hardcover
Assembled Product Dimensions (L x W x H): 6.25 x 9.50 x 1.50 Inches
ISBN-10: 0787980943
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