About this item
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.
RAVING FANSincludes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
|Contributed by:||Adamson, Rick|
|Publisher:||Random House Audio Publishing Group|
|Publish Date:||Jan 13, 2004|
|Shipping Weight (in pounds):||0.25|
|Product in Inches (L x W x H):||4.9 x 5.6 x 0.4|
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