Raving Fans: A Revolutionary Approach to Customer Service
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About this item
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Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.
Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
|Contributed by:||Adamson, Rick|
|Publish Date:||Jan 2004|
|Shipping Weight (in pounds):||0.25|
|Product in Inches (L x W x H):||4.75 x 5.5 x 0.5|
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