Raving Fans: A Revolutionary Approach to Customer Service

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Raving Fans: A Revolutionary Approach to Customer Service

Format:  CD/Spoken Word,

0 pages

Edition: Parental Adviso

Publisher: Random House

Publish Date: Jan 2004

ISBN-13: 9780739309537

ISBN-10: 0739309536

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Book Information

The following content was provided by the publisher.
Told in the parable style of "The One Minute Manager," RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Specifications

:
Publisher: Random House
Publish Date: Jan 2004
ISBN-13: 9780739309537
ISBN-10: 0739309536
Format: CD/Spoken Word
Number of Pages: 0
Abridged: Yes
Shipping Weight (in pounds): 0.25
Product in Inches (L x W x H): 4.75 x 5.5 x 0.5
Walmart No.: 739309536

About the author

Biography of Blanchard, Ken

Kenneth Hartely Blanchard was born May 6, 1939, in Orange, New Jersey. He married Marjorie McKee, a business consultant, in 1962. He founded Blanchard Training and Development in 1977. Blanchard has cow rit ten several books on management, including one of the best-selling management books of all time, The One-Minute Manager (1982) with Spencer Johnson. In the book, the authors describe effective and efficient management skills. The basics to good management are setting goals, praising, and reprimanding. Blanchard says that these skills can easily be translated to work in the home as well as the office. Blanchard lives in San Diego, California.

Book description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.

RAVING FANSincludes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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