18 Month Accidental Protection Plan for Unlocked and Prepaid Mobile Phones

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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
Peace of mind without the sticker shock.
Our Plans protect your mobile phone from failures such as drops, spills & cracked screens. No deductibles. No hidden fees. Fully transferable.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

Peace of mind without the sticker shock.
Our Plans protect your mobile phone from failures such as drops, spills & cracked screens. No deductibles. No hidden fees. Fully transferable.


18 Month Accidental Protection Plan for Unlocked and Prepaid Mobile Phones $30.01 - $60.00

You rely on your mobile phone everyday, but unexpected breakdowns can mean expensive replacement costs or long delays.

The "18 Month Accidental Protection Plan for Unlocked and Prepaid Mobile Phones" protects you from the expense and inconvenience of unexpected repairs.

Enjoy your purchase worry-free*

You can take comfort knowing that your mobile phone is protected from day one! This plan comes with the following features:

  • 18 months of coverage starting from the date you purchase it.

  • Accidental Damage from Handling (ADH) from Day 1. Many mobile phone issues are caused by accidents. This plan covers your phone for those accidental spills, drops and cracks.

  • Power surge protection from Day 1. Damage caused to your phone by power surges is also covered by this plan. You won't find protection like this from your manufacturer.

  • Fast, one-time reimbursement. You receive full reimbursement for the purchase price of your phone including sales tax.

  • Transferable to new owners. If you've bought the phone as a gift or are selling it to someone else, this plan can be easily transferred with a simple phone call.

Important points about purchasing our plans:
  • This plan is designed for any Prepaid ("Pay As You Go") or Unlocked phones purchased through Walmart.com or any Walmart store.

  • If you have the original Walmart product receipt, you can buy this Protection Plan to cover any eligible product up to 30 days after you've bought it.

  • The plans term starts on the date of product purchase and continues for a period of 18 months.

If the unexpected happens:

1) Submit a mobile phone replacement claim by calling our Customer Care Center at 1-866-257-6542. We are available to you 24 hours a day, 7 days a week.

2) Return the failed mobile phone to your authorized UPS shipping location with the shipping label that will be provided to you.

3) Buy a new prepaid or unlocked phone when your check arrives!


If you have any questions, feel free to call our Customer Care Center anytime at 1-866-257-6542. Someone will always be available to answer your questions.

*Limitations and exclusions apply. See Terms and Conditions for complete program details. You will need Adobe Acrobat Reader to view the Terms and Conditions.

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Specifications

Manufacturer Part Number: 18R60MOB
Model: 18R60MOB
Brand: Generic
Manufacturer: NATIONAL ELECTRONICS WARRANTY
Assembled Product Dimensions (L x W x H): 1.00 x 0.50 x 0.50 IN
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Customer Reviews

Customer Reviews | 46 reviews | 4.2 out of 5

4.0 stars

46 reviews | 4.2 out of 5

4.0 stars

46 reviews | 4.2 out of 5

87%
Would recommend to a friend
5 stars
24
4 stars
15
3 stars
2
2 stars
0
1 stars
5
1-5 of 25 total reviews
87%
Would recommend to a friend

Age

Gender

Have purchased 3 plans for StraightTalk
1/8/2012

Customer review by bcboss

5.0 stars 1/8/2012 by bcboss
by bcboss

I purchased 2 Straight Talk phones for my kids. Knowing how phone durability and kids didn't mix, I purchase the 18 Month Accidental Protection Plan. That was a good thing to do. Six months into the phone world, my son's had problems. Straight Talk sent a refurbished phone which worked about a week. At that point, WalMart 18 Month Accidental Protection Plan was contacted. They sent me a shipping package to return the phone in. All I had to do was drop it off at the UPS store. A check for the purchased price of the phone was received in about a week. I went and bought an identical phone which had a roll back price that was $20.00 less than the original purchase price. I also protected it with the 18 Month Accidental Protection Plan which was now $10 less because the cost of the phone had dropped. Good and easy protection. Well worth the money.

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bcboss
Mt. Pleasant, Texas
Would recommend to a friend? Yes
Age:35 - 44
Ownership:5 - 6 months
Gender:Male
Usage:Once per year
Phone Warranty
3/7/2012

Customer review by Ernie07

4.0 stars 3/7/2012 by Ernie07
by Ernie07

NOTE: I use the device under warranty quite frequently although at first glance it may appear that I use the warranty a lot. 1. Warranty period begins the day after the phone order was placed,with no regard to when the newly purchased/insured phone would be delivered. 2. Warranty web site appears to have been implemented by someone who continued higher education because he/she could find a job and finally after receiving a Ph.D managed to land this one. During the online warranty registration process a phone number of the form 925-234-1234 would not be accepted. Apparently, the developer never learned that a numeric component of a human-readable phone number could be extracted with a trivial amount of effort. 3. You may have to call the warranty company, as I did, if the order number issued by Walmart.com (with or without the embedded dash) is not accepted by the online registration process.

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Ernie07
Sunnyvale, CA
Would recommend to a friend? Yes
Age:65 or older
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
12/27/2011

Customer review by kimmie2191

5.0 stars 12/27/2011 by kimmie2191
by kimmie2191

i paid extra for the accidental protection plan and hope I won't need it, but with teenage boys you never know!

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kimmie2191
Would recommend to a friend? Yes
12/22/2011

Customer review by dadof4gs1

5.0 stars 12/22/2011 by dadof4gs1
by dadof4gs1

Great value. covers all types of accidents that do frequently happen.

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dadof4gs1
Perkins,GA
Would recommend to a friend? Yes
Age:45 - 54
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
8/25/2012

Customer review by Connlily

1.0 stars 8/25/2012 by Connlily
by Connlily

I did not get to use the Protection Plan! I had to return the cell phone. The phone broke in two weeks. Walmart had no more of Rumor Touch cell phones.

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Connlily
New York
Would recommend to a friend? No
Age:55 - 64
Ownership:2 - 7 weeks
Usage:Never
1-5 of 25 total reviews See all
1-5 of 25 reviews

Customer Reviews | 46 reviews | 4.2 out of 5

Customer Reviews

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Customer Q&A

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I don't see what is different in the $6, $9, and $29 dollar protection plans for the prepaid StraightTalk phones. Is the fee based on phone value or, is it just a web thing with variable pricing on the same phone protection plan? What would I want to pay $29 or $19 for a protection plan when I see what appears to be the same plan for $6 or $9?
by an anonymous customer 3/4/2012
3 answers
  • A. The price of the protection plan is in relation to the price of the phone/device that you purchase. The higher the price of the device, the higher the price of the protection plan will be. For instance the $9 plan only covers items that cost $30.01-$60.00. If your device if over $60.00, then you have to purchase the protection plan that covers the cost of the item you purchase.
    by Erica01446/16/2012
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  • A. The fee is based on phone value. The max and min values in the Specs section above and on the other plan pages shows you the replacement values covered.
    by wylechile764/18/2012
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  • A. I see the same thing , I bought the 18 month and it's 8.00 . Did a little reading and it's the same as the 29.00 plan. Better off just get'en the cheaper one !!
    by leemrfxt6/15/2012
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Warranty Plan

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Product warranty:  18 n/a See details

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