GreatCall 5Star Responder Wireless Personal Security Device

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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.


GreatCall 5Star Responder Wireless Personal Security Device:

Immediate connection to Certified 5Star Agents:

    Get help anytime, anywhere with 100% U.S.-based agents. The personal security agents are certified by the National Academies of Emergency Dispatch and are trained in CPR and other emergency protocols.

Enhanced location tracking with GPS technology:
    Agents use GPS technology and advanced location training to help determine your location.

Access to 9-1-1
    Hold the personal security responder button for five seconds to bypass 5Star and connect directly with 9-1-1.

Reliable Nationwide Coverage:
    5Star is powered by one of the nation's largest, most reliable wireless networks.

Affordable & Easy-to-use:
    Push one button to operate. Just $14.99 per month with no contracts or cancellation fees. The GreatCall 5Star Responder Wireless Personal Security Device offers the first month free for Walmart customers.

Reliable Nationwide Coverage:
    5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available - it's one of the nation's largest and most reliable networks.

Your Personal Profile:
    Your personal security device is packed with comprehensive personal details including emergency contacts, doctors and medical conditions. It helps enable 5Star Agents to assist you quickly and safely in an urgent situation.

Free LiveNurse :
    5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.

Easy-to-use:
    The personal security responder features single-button operation with a powerful speakerphone and simple voice commands and light signals.

Multilingual:
    5Star Agents can provide translation support for personal security assistance in over 100 languages.

Convenient:
    Compact, lightweight design easily clips to your purse, backpack or attaches to your keychain.

Specifications

Battery Type: Lithium Ion
Multi Pack Indicator: No
Model No.: N5STAR-00
Shipping Weight (in pounds): 1.0
Product in Inches (L x W x H): 2.9 x 1.6 x 0.6
Walmart No.: 550023011
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Customer Reviews

Customer Reviews | 206 reviews | 4.3 out of 5

4.5 stars

206 reviews | 4.3 out of 5

4.5 stars

206 reviews | 4.3 out of 5

88%
Would recommend to a friend
5 stars
132
4 stars
43
3 stars
7
2 stars
6
1 stars
18
1-5 of 184 total reviews
88%
Would recommend to a friend

Age

Gender

One thing to consider-don't get it wet
5/26/2014

Customer review by bllguest

4.0 stars 5/26/2014 by bllguest
by bllguest

I haven't had to use Great Call and I've had it for about 1 1/2 years now. I did run into one problem however that people should be aware of. I wore the Great Call device as a necklace - between my skin and blouse. One day I cleaned it with a disinfectant wipe (nothing unusual) and I guess some fluid got down into the device - which I hadn't paid attention. I had swiped it across the face of it. The device went crazy and went into a loop of calling 911 and the Great Call operator. I started getting return phone calls from both 911 and Great Call. I didn't want emergency crews showing up at my door for nothing. I had to explain the situation to 911. Great Call had me place the device in a glass of water to destroy it and they sent me a replacement. I asked them if they had had this problem before, and they said they had heard of it if the device gets wet. SO BE VERY CAREFUL. The wipe was the only thing I could think of that set it off since it happened a few minutes after I did that.

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bllguest
California
Would recommend to a friend? Yes
Age:65 or older
Ownership:Longer than one year
Usage:Every day
1/29/2013

Customer review by OperatingFreely

5.0 stars 1/29/2013 by OperatingFreely
by OperatingFreely
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

We haven't had our responder very long, but it is already bringing great peace of mind to know the security it affords to everyone involved. It is wonderful for the person that carries the device to have the ability to call someone with one simple touch...for any perceived need. It also brings such reassurance to the care givers to know that they can easily check the location of their loved one. The price is so reasonable, the coverage is vast, the service operators I have spoken with have been pleasant and knowledgeable, there is no service contract, the sound on the responder is easy for our granny to hear, it is small and inconspicuous, if Gran misplaces her device we can set it to beep so it is easy to locate...the Great Call company has been doing their homework with their business design. We love ours and one of Gran's friends has already put one on order because they saw how great Gran's worked for her. Keep up the outstanding effort Great Call...we are grateful!!!

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OperatingFreely
Virginia
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Female
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
No home land line required, works almost anywhere
9/25/2012

Customer review by SSLovesPark

5.0 stars 9/25/2012 by SSLovesPark
by SSLovesPark

First purchased the well-advertised medical alert system, but it was not compatible with my Mom's home phone service. Researched other options and found the GreatCall 5Star Responder. Wish I had seen this first! It beats the other system several ways - 1) it works anywhere there is Verizon wireless service, where the other one only works within a specific range of your home. 2) It doesn't require phone service at all (cell or land line). This device runs on the Verizon network and your small monthly fee to GreatCall covers the service. 3) When connected to 5Star Responder's call center you converse over the device much like using a cell phone on speaker, rather than speaking through a box connected to your home phone, which may be hundreds of feet away. Recharges much like a cell phone, with a USB charger. The charge lasts nearly a week. You can send a "test call" online anytime you wish. Only negative I see is that it's not waterproof, but all the other great things make up for that. Highly recommend.

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SSLovesPark
Loves Park, IL
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 3 months
Gender:Female
Nice but could be better
6/24/2014

Customer review by Honolulugrandma

3.0 stars 6/24/2014 by Honolulugrandma
by Honolulugrandma
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

I've only had The GreatCall 5 Star Responder Wireless Personal Security Device less than 5 days so I'm still getting acquainted with it. I have learned that the device does not stay charged very long. It has to be charged at least once a day, every day. The book recommends you charge it every night, but if I do that and I fall at night going to and from the bathroom, what good has it done me? Also, I think something should be included with the device so it can be put around a person's neck as shown in pictures. Since I don't wear pants with belt loops, the little attachment that is enclosed is worthless to me. Most women would prefer wearing it around their neck , I'm sure. Why should I the buyer have to try to find something that will hold it securely? Surely it wouldn't cost very much to enclose something long that would fit comfortably around a neck and be easy to put on the device. Thanks you.

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Honolulugrandma
La Verne, CA
Would recommend to a friend? Yes
Age:65 or older
Gender:Female
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
I feel that this is a step up over my last system
3/6/2012

Customer review by sammyv

5.0 stars 3/6/2012 by sammyv
by sammyv

The system I had before would only work around the house, which was good for the time! But this system works regardless of where you are in the USA, it's like having a personal ON STAR unit for a person. It compares very well with the features of ON STAR. You don't have to use it strictly for medical emergency. The monthly monitoring fee is quiet reasonable compared to other medical emergency systems. Buying it through Walmart also gives you a month free. It's rechargeable! Has indicator light to let you know that it's in an area where there shouldn't be a problem for protection. Also one for the battery usage level. I also like the fact that you can go online ans ping your unit to locate it or see if signal is working from your unusual location. I haven't ever had to use it yet in an emergency and hope I never will, but it gives me the confidence it's there if I need it!

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sammyv
Northeast Texas
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
1-5 of 184 total reviews See all
1-5 of 184 reviews

Customer Reviews | 206 reviews | 4.3 out of 5

Customer Reviews

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Customer Q&A

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Questions & Answers 393 questions
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by Malinda353 2/8/2012
7 answers
  • A. Hi Malinda353, The 5Star can definitely be worn around the neck. The device was fashioned with a small open looop to allow users to insert a lanyard.
    by GreatcallSupport9/25/2015
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  • A. yes, weighs about 2-1/2 ounces. I got a lanyard to do just that. It keeps it out of my pockets and off my belt, if I wear one!
    by Buckeye538/21/2015
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  • A. this device is much larger than the one Dad currently wears around his neck. I just got this, and will probably return it for that reason.
    by redsd8/21/2015
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  • A. Yes, When you call Company they have a necklace you can purchase from them or you can get a chain yourself.
    by Suecop8/21/2015
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  • A. Yes! Supply your own lanyard for that purpose and you're golden. Just don't exercise with it and let your sweat wet it!
    by tuffstuff5048/21/2015
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  • A. Yes, it can be! It may be a little more bulky than what you're used to. But I think it's fine.
    by sammyv9/25/2015
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  • A. Yes. It has a clip that can accommodate a keyring but I've looped a ribbon through it to wear around my neck.
    by carolight8/21/2015
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What if for example someone is lost or taken, and doesnt push the button either because they forget or are confused. Can another family member locate them through this service? Can I call greatcall and say I need to know where they are or can the police do so?
by an anonymous customer 2/2/2012
6 answers
  • A. If you set up your 5Star account online it offers location service. It doesn't cost anything extra. After doing so, you can sign in online and see where the device (and your family member) is.
    by SSLovesPark8/2/2015
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  • A. If you are registered as a contact and given authorization by the owner -- you can either call Star log onto a computer and use the GPS feature to track.
    by TheSanfordBear6/16/2015
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  • A. when you register the device, you add emergency contacts. They can go online and search for you anytime they want. It narrows your location to roughly 100 feet of where the device is
    by Buckeye538/2/2015
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  • A. YES! I've done this on myself to test it! You can setup access to "Greatcall.com" and immediately "command" the location at anytime OR call GreatCall customer care, and they'll locate the responder for you!
    by tuffstuff5046/16/2015
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  • A. You have to push the button. However, you can give family members access to the account and using the "locater" feature. Check out their website for details. There is also a "notes" feature on the account website where the user can list where they're going and what conditions they anticipate to be involved in. Again, the user must give family members access to the account page and this information. It's really easy. Just look at their website.
    by carolight8/2/2015
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  • A. The 5Star Locator Service allows you to manage personal safety by inviting friends and family to go online and securely locate the user on a map, wherever they are with the 5Star Responder. You can also use the Locator Service to find the location of the Responder if it is lost or misplaced.
    by GreatcallSupport8/2/2015
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