GreatCall 5Star Responder Wireless Personal Security Device

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About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.
It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.

About this item

Important Made in USA Origin Disclaimer: For certain items sold by Walmart on Walmart.com, the displayed country of origin information may not be accurate or consistent with manufacturer information. For updated, accurate country of origin data, it is recommended that you rely on product packaging or manufacturer information.

It can happen in an instant. You get separated from your child. Your Dad doesn't feel right — but he's not sure he should call 9-1-1. Or you simply feel uneasy walking to your car at night. Now there's personal security help at the touch of a button. This compact, GPS-enabled 5Star Responder can prepare you and your loved ones for any unsafe or uncertain situation. Simply push the Call Button anytime you need help, and you'll be immediately connected to a Certified 5Star Agent. The personal security responder conveniently attaches to your keychain, purse or backpack wherever you go. All 5Star Agents are equipped to handle a wide variety of personal security situations, and are available 24-hours a day.


GreatCall 5Star Responder Wireless Personal Security Device:

Immediate connection to Certified 5Star Agents:

    Get help anytime, anywhere with 100% U.S.-based agents. The personal security agents are certified by the National Academies of Emergency Dispatch and are trained in CPR and other emergency protocols.

Enhanced location tracking with GPS technology:
    Agents use GPS technology and advanced location training to help determine your location.

Access to 9-1-1
    Hold the personal security responder button for five seconds to bypass 5Star and connect directly with 9-1-1.

Reliable Nationwide Coverage:
    5Star is powered by one of the nation's largest, most reliable wireless networks.

Affordable & Easy-to-use:
    Push one button to operate. Just $14.99 per month with no contracts or cancellation fees. The GreatCall 5Star Responder Wireless Personal Security Device offers the first month free for Walmart customers.

Reliable Nationwide Coverage:
    5Star works nationwide and provides you with immediate access to help anytime, anywhere wireless coverage is available - it's one of the nation's largest and most reliable networks.

Your Personal Profile:
    Your personal security device is packed with comprehensive personal details including emergency contacts, doctors and medical conditions. It helps enable 5Star Agents to assist you quickly and safely in an urgent situation.

Free LiveNurse :
    5Star Agents can connect you to live, registered nurses anytime, day or night. This award-winning service provides health advice from experienced nurses in English or Spanish with no appointment necessary.

Easy-to-use:
    The personal security responder features single-button operation with a powerful speakerphone and simple voice commands and light signals.

Multilingual:
    5Star Agents can provide translation support for personal security assistance in over 100 languages.

Convenient:
    Compact, lightweight design easily clips to your purse, backpack or attaches to your keychain.

Specifications

Color: Multicolor
Manufacturer Part Number: N5STAR--C1819IGRC-00
Contained Battery Type: Lithium Ion
Model: N5STAR-00
Brand: Greatcall
Assembled Product Dimensions (L x W x H): 2.90 x 1.60 x 0.60 Inches
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Customer Q&A

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Questions & Answers 393 questions
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by Malinda353 2/8/2012
7 answers
  • A. Hi Malinda353, The 5Star can definitely be worn around the neck. The device was fashioned with a small open looop to allow users to insert a lanyard.
    by GreatcallSupport9/25/2015
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  • A. yes, weighs about 2-1/2 ounces. I got a lanyard to do just that. It keeps it out of my pockets and off my belt, if I wear one!
    by Buckeye538/21/2015
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  • A. this device is much larger than the one Dad currently wears around his neck. I just got this, and will probably return it for that reason.
    by redsd8/21/2015
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  • A. Yes, When you call Company they have a necklace you can purchase from them or you can get a chain yourself.
    by Suecop8/21/2015
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  • A. Yes! Supply your own lanyard for that purpose and you're golden. Just don't exercise with it and let your sweat wet it!
    by tuffstuff5044/12/2016
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  • A. Yes, it can be! It may be a little more bulky than what you're used to. But I think it's fine.
    by sammyv4/12/2016
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  • A. Yes. It has a clip that can accommodate a keyring but I've looped a ribbon through it to wear around my neck.
    by carolight4/12/2016
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Is there a way like a key ring or belt look we can clip it to a backpack or childs jeans? What if I sewed it into material in his jacket? Would it still work?
by Phyxius333 2/4/2012
6 answers
  • A. Hi Phyxius333, There is a key chain attachment and an accessory clip that is available to attach the device as needed. The device should not be obstructed by any material, so we would not recommend sewing the 5Star into a jacket.
    by GreatcallSupport5/16/2015
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  • A. Yes, it comes with the unit
    by TheSanfordBear5/16/2015
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  • A. it comes with a belt clip but you can add a lanyard like I did to wear around your neck.
    by Buckeye535/16/2015
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  • A. Yes! The product comes w/ a lanyard for that purpose.
    by tuffstuff5045/16/2015
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  • A. Yes, it has a belt type of clip similar to some cell phones.
    by sammyv5/16/2015
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  • A. It has a belt clip just like those on cell phones, and also has a key ring clip that can clip onto a keyring or other small holder. If a backpack loop is small enough, it would fit. Wouldn't recommend sewing it into anything - you need access to it in order to charge it and also to hear and respond to the agent when you need to call for help.
    by carolight5/16/2015
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Customer Reviews

Customer Reviews | 206 reviews | 4.3 out of 5

4.5 stars

206 reviews | 4.3 out of 5

4.5 stars

206 reviews | 4.3 out of 5

88%
Would recommend to a friend
5 stars
132
4 stars
43
3 stars
7
2 stars
6
1 stars
18
1-10 of 184 total reviews
88%
Would recommend to a friend

Age

Gender

One thing to consider-don't get it wet
5/26/2014

Customer review by bllguest

4.0 stars 5/26/2014 by bllguest
by bllguest

I haven't had to use Great Call and I've had it for about 1 1/2 years now. I did run into one problem however that people should be aware of. I wore the Great Call device as a necklace - between my skin and blouse. One day I cleaned it with a disinfectant wipe (nothing unusual) and I guess some fluid got down into the device - which I hadn't paid attention. I had swiped it across the face of it. The device went crazy and went into a loop of calling 911 and the Great Call operator. I started getting return phone calls from both 911 and Great Call. I didn't want emergency crews showing up at my door for nothing. I had to explain the situation to 911. Great Call had me place the device in a glass of water to destroy it and they sent me a replacement. I asked them if they had had this problem before, and they said they had heard of it if the device gets wet. SO BE VERY CAREFUL. The wipe was the only thing I could think of that set it off since it happened a few minutes after I did that.

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bllguest
California
Would recommend to a friend? Yes
Age:65 or older
Ownership:Longer than one year
Usage:Every day
1/29/2013

Customer review by OperatingFreely

5.0 stars 1/29/2013 by OperatingFreely
by OperatingFreely
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

We haven't had our responder very long, but it is already bringing great peace of mind to know the security it affords to everyone involved. It is wonderful for the person that carries the device to have the ability to call someone with one simple touch...for any perceived need. It also brings such reassurance to the care givers to know that they can easily check the location of their loved one. The price is so reasonable, the coverage is vast, the service operators I have spoken with have been pleasant and knowledgeable, there is no service contract, the sound on the responder is easy for our granny to hear, it is small and inconspicuous, if Gran misplaces her device we can set it to beep so it is easy to locate...the Great Call company has been doing their homework with their business design. We love ours and one of Gran's friends has already put one on order because they saw how great Gran's worked for her. Keep up the outstanding effort Great Call...we are grateful!!!

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OperatingFreely
Virginia
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Female
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
No home land line required, works almost anywhere
9/25/2012

Customer review by SSLovesPark

5.0 stars 9/25/2012 by SSLovesPark
by SSLovesPark

First purchased the well-advertised medical alert system, but it was not compatible with my Mom's home phone service. Researched other options and found the GreatCall 5Star Responder. Wish I had seen this first! It beats the other system several ways - 1) it works anywhere there is Verizon wireless service, where the other one only works within a specific range of your home. 2) It doesn't require phone service at all (cell or land line). This device runs on the Verizon network and your small monthly fee to GreatCall covers the service. 3) When connected to 5Star Responder's call center you converse over the device much like using a cell phone on speaker, rather than speaking through a box connected to your home phone, which may be hundreds of feet away. Recharges much like a cell phone, with a USB charger. The charge lasts nearly a week. You can send a "test call" online anytime you wish. Only negative I see is that it's not waterproof, but all the other great things make up for that. Highly recommend.

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SSLovesPark
Loves Park, IL
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 3 months
Gender:Female
Nice but could be better
6/24/2014

Customer review by Honolulugrandma

3.0 stars 6/24/2014 by Honolulugrandma
by Honolulugrandma
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

I've only had The GreatCall 5 Star Responder Wireless Personal Security Device less than 5 days so I'm still getting acquainted with it. I have learned that the device does not stay charged very long. It has to be charged at least once a day, every day. The book recommends you charge it every night, but if I do that and I fall at night going to and from the bathroom, what good has it done me? Also, I think something should be included with the device so it can be put around a person's neck as shown in pictures. Since I don't wear pants with belt loops, the little attachment that is enclosed is worthless to me. Most women would prefer wearing it around their neck , I'm sure. Why should I the buyer have to try to find something that will hold it securely? Surely it wouldn't cost very much to enclose something long that would fit comfortably around a neck and be easy to put on the device. Thanks you.

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Honolulugrandma
La Verne, CA
Would recommend to a friend? Yes
Age:65 or older
Gender:Female
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
I feel that this is a step up over my last system
3/6/2012

Customer review by sammyv

5.0 stars 3/6/2012 by sammyv
by sammyv

The system I had before would only work around the house, which was good for the time! But this system works regardless of where you are in the USA, it's like having a personal ON STAR unit for a person. It compares very well with the features of ON STAR. You don't have to use it strictly for medical emergency. The monthly monitoring fee is quiet reasonable compared to other medical emergency systems. Buying it through Walmart also gives you a month free. It's rechargeable! Has indicator light to let you know that it's in an area where there shouldn't be a problem for protection. Also one for the battery usage level. I also like the fact that you can go online ans ping your unit to locate it or see if signal is working from your unusual location. I haven't ever had to use it yet in an emergency and hope I never will, but it gives me the confidence it's there if I need it!

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sammyv
Northeast Texas
Would recommend to a friend? Yes
Age:55 - 64
Ownership:2 - 7 weeks
Gender:Male
Usage:Every day
1st Day of Usage...
8/20/2012

Customer review by HMM161

5.0 stars 8/20/2012 by HMM161
by HMM161

I had placed the Greatcall in the front pocket of my jeans and accidently pushed the call button. (Obviously, I do not recommend carrying it in this manner.) I heard the ring and immediately pushed the button to end the call. Within a few seconds, I received a call. I advised the caller that I had accidently pushed the call button. The caller was most polite about my error and asked for my location. Since I was shopping, I told him the store that I was about to enter and was immediately asked if a specific store was adjacent. I confirmed that it was and he stated that his question was to verify and demonstrate that the GPS was performing accurately. This accidental call convinces me that this company lives up to its reputation for service. I believe this to be a great value. I am very, very pleased that I chose Greatcall.

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HMM161
North Dakota
Would recommend to a friend? Yes
Age:65 or older
Ownership:1 week or less
Gender:Male
Usage:Every day
Great Call Replacement
2/25/2014

Customer review by Boyntonbill

5.0 stars 2/25/2014 by Boyntonbill
by Boyntonbill
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

This emergency responder is a great value. It has the huge advantage of working outside your home using GPS. There is a disadvantage in that it is not waterproof like other types, but you do not need to connect to your landline phone line. I gave it only 4 stars for expectations because my first responder died after only 2 years. The battery would not recharge. I thought this was unacceptable. But the agent told me that their usual life is only 2-3 years. This seems short to me. You can buy an optional warranty plan for about $3 a month, but this is a joke. The free warranty lasts one year, so paying $36 a year for the 2nd year makes no sense when you can buy a new one at Walmart for $40. Don't buy new responders directly from 5 Star. They charge you $50 and $15 shipping.

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Boyntonbill
Boynton Beach, FL
Would recommend to a friend? Yes
Age:65 or older
Ownership:Longer than one year
Gender:Male
Usage:Every day
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
easy to hook up people are very friendly
3/3/2014

Customer review by PARKERMYDOG

5.0 stars 3/3/2014 by PARKERMYDOG
by PARKERMYDOG
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.

i called instead of doing it over the net and the people were so friendly. It was something my uncle needed for quite awhile but was to stubborn to admit it till he found himself sleeping on the kitchen floor all night <12 hours to be exact> because he could not get up. i think that scared him. For the low cost of a 45.00 hook up, a free month and then 14.99 plus tax per month it is a small reassurance that he will be fine now. We did a simple test run with him and one push of the button gets the 5 star people for you. If you hold the button in you get 911. That is so simple even for my uncle who is very un-acknowledged when it comes to high tech items. HOPEFULLY HE WILL NEVER HAVE TO USE IT BUT IF HE DOES IT IS THERE FOR HIS SAFETY.

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PARKERMYDOG
ASHLAND
Would recommend to a friend? Yes
Age:65 or older
Ownership:1 week or less
Gender:Female
Usage:Never
Verified purchaser
Verified purchaser
Customer has been confirmed to have purchased the item from Walmart.
Bought for my elderly mother
9/4/2012

Customer review by Savysavannahshopper

5.0 stars 9/4/2012 by Savysavannahshopper
by Savysavannahshopper

I bought this product for my elderly mother. Looked at other products but found she needed to be within 600ft of the home monitor. With this product she can go anywhere and still feel safe. She is still quite active and this gives her the freedom to go to her regular places and on small outings with her senior group. If she gets lost or feels unsafe all she has to do is press the button. Another nice feature is I can log online and see where she is. Living far away from her this is a priceless feature. I can check on her but respect her privacy too. It seems to be a well made product. That is durable and easy for her to use. The monthly price of 14.99 is more than reasonable when you consider what you are really getting. Peace of mind.

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Savysavannahshopper
Would recommend to a friend? Yes
Wonderful product for Seniors
11/25/2012

Customer review by 3ravensmom

5.0 stars 11/25/2012 by 3ravensmom
by 3ravensmom

My aunt kept hearing an ad on TV that Walmart had this thing after going to 3 stores I finally found it myself. We got it home and tried to set it up online and when that didn't work we called the number. The very nice lady who helped us, agreed to give us the $25 discount for signing up online and she said because we purchased it at Walmart the 1st month was free. This item also offers a free contact a nurse service. The rep was very patient and thorough, even taking down all my aunt's medications. The instructions she gave couldn't be easier, but still I wrote them down in the instruction book for my aunt. Sometimes she forgets things. But I was very impressed with the helpfulness of the rep on the phone and we were able to give her all my aunts info right then, without waiting for the kit to come. Don't forget to ask for laynard so they can wear the thing around the neck it comes with key chain or belt clip hook. The set up went so smooth. I would highly recommed this to anyone with an aging relative, the monthly cost is easy on the pocket book. I plan to tell every senior I know about this service. The service is not just for at home, it monitors 24hrs per day no matter where they are. Peace of mind for a senior is a major thing!

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3ravensmom
Midwest City, OK
Would recommend to a friend? Yes
Age:55 - 64
Ownership:1 week or less
Gender:Female
Usage:Every day
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Customer Reviews | 206 reviews | 4.3 out of 5

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