Microsoft Dynamics CRM 5 Unleashed

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Microsoft Dynamics CRM 5 Unleashed

Format:  Paperback,

989 pages

Publisher: Pearson P T R

Publish Date: Sep 2011

ISBN-13: 9780672335389

ISBN-10: 0672335387

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Book Information

The following content was provided by the publisher.
Microsoft(R) Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it. Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.

Specifications

Publisher: Pearson P T R
Publish Date: Sep 2011
ISBN-13: 9780672335389
ISBN-10: 0672335387
Format: Paperback
Number of Pages: 989
Shipping Weight (in pounds): 3.4
Product in Inches (L x W x H): 7.25 x 9.25 x 2.0

Chapter outline

New Features of CRM 5.0
Why Businesses Need a CRM system
Requirements for CRM 5.0
Setting up CRM 5.0
Common Functions
Working with Customers
Working with the Workplace
Working with Sales
Working with Marketing
Working with Service
Reporting
Settings and Configuration
Client Configuration Options
E-mail Configuration
Mobility
Solution Concepts
SharePoint Integration
Azure Extensions
Accelerators/Connectors
Advanced Configuration and Customization
Reporting and Dashboard
Forms Authentication
Customizing Entities
Workflow Development
Plug-ins
Web Services
Importing and Exporting Customizations
Interacting with Custom Web Applications
Data Management
Third Party Add-on Options
Other Microsoft Dynamics Products

Book description

Microsoft® Dynamics CRM 2011 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing the newest version of Dynamics CRM. Authored by three leading Microsoft Dynamics implementers, it illuminates new opportunities to deploy CRM as a hosted service (SaaS), integrate with Azure cloud services, and extend CRM through Microsoft's new online service marketplace. The authors systematically explain how Dynamics CRM 2011 works, illuminating why it works that way, and how to drive maximum business value from it.

Drawing on insider knowledge of Microsoft's new product, they present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. Their far-reaching coverage ranges from Dynamics CRM's sales, marketing, and customer service features to its automated workflows; Outlook and Office integration to reporting and security. This edition's extensive new coverage includes new chapters on Mobility, the Outlook Client, and Office 2010 integration, as well as greatly expanded coverage of CRM Online. It also contains new or expanded discussions of data visualization, SharePoint Foundation integration, user interface changes, inbuild charts, dashboards, IM and SMS communication support, auditing, no-code workflows, connections, queues, the new WCF-based programming model, UI scripting, and security.

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