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Frequently Asked Questions

How do I track my order?

For most orders, you can use the Track This Order feature from My Account to follow your package's progress.

How do I calculate delivery time for an order?

During checkout, we will show you the date range during which you can expect delivery of each item in your shopping cart. Learn More

Can I cancel my order?

It may be possible to cancel your order while it's being processed, but once the order moves into the shipping process, it cannot be canceled. Learn More

Can I return / exchange an item bought from Walmart.com at my local Walmart store?

Yes. All merchandise purchased from Walmart.com may be returned either to a store or by mail within 90 days of receiving it, unless otherwise noted in our Returns Policy.

How do I retrieve or reset the password for My Account?

It's easy. Just enter the email associated with your account on this page, and you should be able to reset your password within minutes.

Can I contact Walmart.com by mail?

Yes. You can send correspondence to:

Walmart.com Customer Service
850 Cherry Avenue
San Bruno, CA 94066

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