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Walmart

Site to Store

Free Shipping With Site to Store

Site to Store is a service that offers free shipping of your online order to any Walmart store. This gives you convenient in-store access to tens of thousands of items - many of which are not normally available in our stores.

Site to Store is now available at Walmart stores nationwide. Use the Store Finder to locate the Walmart nearest you.

Please Note: Site to Store is not available for stores in Alaska and Hawaii.

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How Site to Store Works

To take advantage of free shipping with Site to Store, just follow these steps:
  1. Look for the Site to Store logo associated with eligible items.
  2. During checkout, select Site to Store as the delivery option.
  3. Select the Walmart store where you would like to pick up your items.
  4. We'll send you an email when your order is ready for pickup.

Please Note: Orders typically take 7-10 business days to arrive at the store after your order is processed (it may take up to 48 hours to process an order).

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Items Eligible for Site to Store

Walmart offers tens of thousands of items online that are eligible for Site to Store, including furniture, electronics, baby gear and exercise equipment, many of which are not regularly available in our stores. We are continually adding new products and expanding the service with new categories.

Please Note: The following items are never eligible for Site to Store:

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Tracking Packages

Items being shipped to a store are not always shipped via traditional carriers so they cannot be tracked. If you have a question about the location of your package, please email Customer Service.

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When to Pick Up Your Order at a Store

Your Site to Store order should arrive at your store approximately 7-10 business days after your order is processed (it may take up to 48 hours to process an order). When your order is ready to be picked up, you'll receive an email letting you know.

Site to Store pickup hours are 8:00 a.m. to 10:00 p.m. daily.

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Where to Pick Up Your Order

Go to the Site to Store pickup area (usually located at the back of the store). You will need to take a valid photo ID and one copy of the email you received when your order was ready for pickup.

Site to Store pickup hours are 8:00 a.m. to 10:00 p.m. daily.

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Information Needed to Pick Up Your Order

You will need a valid photo ID and one copy of the email you received when your order was ready for pickup. You will be required to sign for your order when you pick it up.

Please Note: Consider the size and weight of your items when you plan your trip to pick up your order, and be aware that packaging may increase the size and weight of your items.

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Who Can Pick Up Your Order

If you would like to designate someone other than the person whose name appears on the Site to Store order, enter their name and contact information during checkout.

If you need to add another person or change the existing person:
  1. Go to "My Account."
  2. Choose "Purchase History."
  3. Find the appropriate order and choose "View Order Details."
  4. Add or change the pickup person on the Order Details page.

You can also email Customer Service.

Please Note: It can take approximately four hours for your Walmart store to receive updated information regarding the designated pickup person.

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Product Assembly and Site to Store Purchases

We're sorry, but assembly is not included in this service. This ensures that the item remains safely packaged and compact, so you can transport it as easily as possible.

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Cancel or Return Your Order

You can cancel an order during checkout by clicking "Go to the Home Page" (without completing your order) at any time before you confirm the order.

Once your order is confirmed and submitted, however, it cannot be canceled.

If you do not cancel your order before confirming it, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. For most items, you will have the option of returning them directly to your local Walmart store or to us by mail. Instructions on how to return items will arrive with your order.

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