An Item Is Missing

If you believe an item in your order is missing, didn't arrive, or is damaged or defective, here's what you can do:

For Items Purchased from a Walmart Marketplace Retailer
If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com," then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

For Items Purchased from Walmart.com
Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments.

The invoice you receive with your order will tell you which items have been shipped separately, and you can use Track Your Orders to see if the rest of your order is on its way.

If your shipment arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Associates will be happy to help you.

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An Order Didn't Arrive

Most orders can be tracked. If you wish to track an order that you believe is late, go to Track Your Orders.

For Items Purchased from a Walmart Marketplace Retailer
If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com," then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. Walmart.com Customer Service cannot track orders that were sold and shipped by a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

For Items Purchased from Walmart.com
If you track your order and still have questions about an order that has not arrived, please contact us.

Learn More About Shipping Times

Please note: While our Customer Service associates will try to assist, please understand that they do not have any additional information other than what is available from the shipment carrier's website.

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An Item Is Damaged or Defective

For Items Purchased from a Walmart Marketplace Retailer
If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com," then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

For Items Purchased from Walmart.com
We are committed to your shopping satisfaction. If an item you receive from Walmart.com is damaged or defective, you can return it to us.

To return or replace an item at a store:

  1. Bring the item you wish to return along with all original packing materials and accessories.
  2. If available, bring the packing slip that came with the item.
  3. If you do not have the original packing slip, you can print out the Easy Returns Receipt in My Account for the item you are returning.

To return or replace an item by mail:
If you received a damaged or defective item, you can request a replacement by mail. The replacement item will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, pending product availability.

Begin the return or replacement process. Items that cannot be returned by mail are listed in the Walmart.com Returns Policy.

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