There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include:
- Limitations on quantities available for purchase
- Inaccuracies or errors in product or pricing information
- Problems identified by our credit and fraud avoidance department
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Refunds for Canceled Orders
If you placed your order using a Gift Card, eGift Card or Paypal, we will issue a credit to your account which should post within 10 business days.
If you used a credit card, Bill Me Later, ATM, debit or check card, your financial institution authorized the payment and placed a hold on your account at the time you placed your order. This authorization hold temporarily decreases your available funds. However, your account is not actually billed until the order ships, so if the order is cancelled and does not ship, the hold will expire in accordance to the timeframe set by your financial institution.
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Pricing or Typographical Errors
While Walmart.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Walmart.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Walmart.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Walmart.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
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Quantity Limits and Dealer Sales
Walmart.com reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same Walmart account, the same credit card, Gift Card or checking account and also to orders that use the same billing and/or shipping address. We will provide notification to the customer email and/or billing address provided should such limits be applied. Walmart.com also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at
corporatesales@walmart.com.
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Order Confirmation Emails
1. Confirmation Email
You will receive a confirmation email within 24 hours of placing an order. If you paid by credit card, and your credit card was approved, this email will confirm your order. Otherwise, it will notify you that the credit card failed and will give you instructions on how to resubmit your payment. Once your order ships, your credit card will be charged, and a shipment confirmation email will be sent.
2. Shipment Email
You will receive an email to notify you when your order ships. This email will include an estimated arrival date. If the order is fulfilled in multiple shipments, you will receive one shipment confirmation email per package.
3. Site to Store Pickup Email
If you selected Site to Store as your shipping method, you will receive an email when your order arrives at the store and is ready for pickup. If you ordered multiple items, they may arrive in separate shipments on different days. If this is the case, you will receive an email for each part of your order as it arrives.
Please save these emails for your records.
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