Family Mobile Plan Details
Unlimited Talk and Text with No Annual Contract
Plan includes 1 GB of shared Web access at 3G speeds. One-time $25 Starter Kit required per line.
Walmart Value Meets T-Mobile Service
Our full-service plan is powered by T-Mobile. That means full-service Customer Support and unlimited nationwide calling — from anywhere in the U.S. to any U.S. number (see coverage map). Plus, you can monitor and manage your account (including paying monthly bills) online at myfamilymobile.com.
 
 
WebPak: A Great Value Data Plan
With Extras Pack, your family gets access to great features in addition to your Unlimited Talk, Text & Web plan.
  • Use Extras Pack to download ringtones, games and more
  • Data never expires, as long as your account is active
  • Pay for Extras Pack in advance, so you'll never incur overages
  • Easy to refill online, in stores, or by phone at 611 or 877-760-8760
  • Call Mexico, Canada and 12 other countries for just $0.05 per minute (landline and mobile). Check international rates to other countries here or call 877-440-9758
Read our Extras Pack FAQs for more details.
WebPak Family
Protect Your Family
With free extras like Family Controls, Web Filtering, and Message & Content Blocking, you can set limits, block messages and content, even control access to certain websites.
 
WebPak World Phone
International Calls for Less
  • Keep friends and family closer than ever with international calls to landline and mobile numbers
  • No monthly international calling charges
  • 5¢ per min to Mexico, Canada, and 12 other countries: China, Hong Kong, India, South Korea, Thailand, Malaysia, Singapore, Colombia, Costa Rica, Argentina, Bermuda, Belgium
 
Shop for WebPak Refills
 
 
Family Mobile Offers All the Extras
Protect It
From phone accessories to our Replacement Plan to great Customer Support resources, Walmart Family Mobile's got you covered.
Shop Phone Accessories
View Replacement Plan Details
View Customer Support Resources
 
 
Getting Started with Mobile is Easy Get Started Image
1.
Confirm coverage in your area
 2.
Select a phone for every family member
Your plan is based simply on the number of lines you activate (up to five). Just select a phone for each line — or activate your own. If you need to add a line later, simply activate an additional phone. You can also transfer your current phone number to Family Mobile, but all lines on your account must share a common area code. One-time $25 Starter Kit required per line.
3.
Add more services and options with Extras Pack™
Use Extras Pack for downloading, directory service, international roaming and long distance calling to select countries. There is no monthly charge for using Extras Pack, it can be shared by all family members, and it never expires. Extras Pack is sold in $10 increments.
 4.
Activate and manage your account online
Activate your account and phones online. Then monitor and make changes or payments to your account whenever you like. Unlimited Talk, Text & Web service is billed monthly.
 
 
WebPak Customer Profiles
These profiles can help you understand your data usage, so you can decide which WebPak is right for you. The only difference (besides the 1,000MB WebPak's 20% discount) is how long each WebPak will last your family. Larger WebPaks will simply last longer until you need a refill.
Light Use
Light Use
I use 100MB a month.

A $25 refill card lasts me five months.

My husband and I use the Web to check email and weather.
Medium Use
Medium Use
I use 250MB a month.

A $25 refill card lasts me two months.

My husband and I use the Web for email, restaurant reviews and directions. Our son downloads apps.
Heavy Use
Heavy Use
I use 500MB a month.

A $25 refill card lasts me one month.

My husband and I have 2 teenagers. In addition to the basic Web and email access, we love to download and play movies, games and music on our phone.
Shop for WebPaks
Note: Approximate data-usage samples and real-world usage scenarios are estimated; actual data usage amounts vary widely.
 
 
Using Your Own Phone with Family Mobile
To add your own network-compatible phones to your Family Mobile account, just follow these three simple steps:
Step 1 Make sure your phone is compatible with the T-Mobile network.
Step 2 Buy a $25 Activation Kit for each phone you want to add (this is just a one-time activation charge).
Step 3 Activate your phones in-store, online or by phone.
Phone images
Check Your Phone's Compatibility
For a phone to be compatible, it must be:
  1. A GSM phone (refer to table of common providers, below)
  2. Unlocked (most are locked to a specific carrier)
Your current service provider can help you answer both questions, and — if your phone is currently locked — unlock it for you.
Activate Your Phone on Family Mobile
After you order and receive your Activation Kit(s), you can add your phone(s) to your Family Mobile account by:
  1. Visiting a Walmart store, where an associate can assist you
  2. Calling the T-Mobile Activations Line at 1-877-308-9621
    (6 a.m. - 9 p.m. PT)
  3. Visiting www.myfamilymobile.com
Be sure to have these available: your Family Mobile Activation Kit, your driver's license or other government-issued ID, and your unlocked, network-compatible phone(s).
Is Your Phone GSM? Still Need Help?
AT&T Yes. Call AT&T to unlock your phone.
Sprint No
T-Mobile Yes. Call T-Mobile to unlock your phone.
Verizon No
No problem. Just bring your phone to a Walmart store, where an electronics associate will be happy to assist you. Or call Customer Service for assistance at 1-877-440-9758.