Return to Store Only

• Gas-Powered Items: Lawn mowers, pressure washers and other gas-powered items cannot be returned by mail due to carrier restrictions. These items must be completely emptied of any flammable liquid (gas, oil) before you return to a store.
• Tires: Tires shipped to a Walmart store for pickup must be returned to a Walmart store and cannot be returned or exchanged by mail.

Call Customer Service

• Photo Prints: Photo prints (3x5, 4x6, etc) should not be returned by mail or to a store. To return photos, please email Customer Service.
• Perishables (Plants, Food, and certain Health and Beauty items): To return perishable items, please email Customer Service with the following information:
  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue

Please be sure to include all of the above information so an associate can better assist you with your concern.

Window Blinds
All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds. If your blinds are damaged or defective when you receive them, please email Customer Service.

High-Value Items and Orders
A high-value item or order is defined as:

• A single item that costs $300 or more
• Two or more of the same product that total $300 or more. (Because they are the same, they can be processed and returned as one unit, rather than as separate items.)

High-value items and orders must be returned via a shipping carrier designated by Walmart.com. Please email Customer Service, and a customer service associate will help you with the return process.

Oversize Items
Oversize items such as large furniture, mattresses, play sets, oversize table games, and treadmills can only be returned by freight. To return an oversize item, please email Customer Service and an associate will help you with the return process.

To ensure that your high-value or oversize item return is processed correctly, please follow these packing instructions:

1. Box the item securely.
2. Include the packing slip, all original packaging and all accessories.
3. Tape the box closed.
4. Follow the return instructions given to you by the customer service associate.
5. When the original item is received by Walmart, we will process your return request. If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed. Shipping and gift charges may be credited depending on the reason for return.

If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com," then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. You must return the item to the Marketplace Retailer in accordance with their returns policy.

Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

You can return an item immediately in a Walmart store. Please see the Returns Policy section above for exceptions.

To return an item to a Walmart store:

1. Bring the item, along with all original packing materials and accessories, to any Walmart store.
2. If available, bring the packing slip that came with the item.
3. If you do not have the original packing slip, you can print out an Easy Returns Receipt from My Account for the item you are returning.

For Items Purchased from a Walmart Marketplace Retailer
If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com" then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. You must return the item to the Marketplace Retailer in accordance with their returns policy.

Walmart.com Customer Service cannot track orders or process returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

For Items Purchased from Walmart.com
You have two options for returning a gift that came from Walmart.com:

1. Return the Gift to a Walmart Store
An associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

2. Return or Replace the Gift by Mail
When you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original purchaser's payment method when we receive the item. A gift you received may be replaceable by mail, if the item is damaged, defective or incorrect.

Begin the return or replacement process.

You cannot exchange a gift for a different item by mail. Please visit a store to see if an exchange is possible.

For Items Purchased from a Walmart Marketplace Retailer
If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com", then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

For Items Purchased from Walmart.com
Due to safety hazards, special rules pertain to products that use flammable liquids or gases. In most cases, you will not be able to return the item through the mail.

Keep your original packaging for at least the first 90 days after purchase. Some returns might require an item be placed in its original container; otherwise, special ORM-D packaging from the post office will be needed. (A postal worker can assist you.)

If you need to return a product that might fall into the hazardous materials category, you can check under the department of the item you purchased in our Returns Guidelines by Department section, listed above, under the department of the item you purchased. If you aren't sure which category applies to you, please email Customer Service for assistance.