Safety and Repair Tips From the Window Covering Safety Council

Once you've measured your windows and selected the style and color of the blinds you want, call us toll-free at 1-866-791-3193 to place your order. You'll speak with a customer service representative, who will answer any questions and take your order and credit card information.

We will ship your blinds to your home five business days after your order has been placed. Blinds will be shipped according to the schedule below.

Please note: These are the days the blinds will be sent out. Shipping time is additional.

Your blinds will be sent via FedEx Ground shipping unless otherwise specified. Shipments can be sent via FedEx Next Day Air, FedEx 2nd Day Air or FedEx 3-Day Select for an additional charge. For information on rates or for other shipping questions, please contact Customer Service at 1-866-791-3193.

Please note:

• Shipping outside the United States or to APO or FPO addresses is not available
• Shipments to Alaska and Hawaii containing blinds less than 82 inches are shipped via Parcel Post. Please allow 3 to 4 weeks for delivery.
• For shipping costs for orders to Alaska and Hawaii, please contact Customer Service at 1-866-791-3193
• Most products are shipped via FedEx Ground or USPS (U. S. Postal Service)
• Orders cannot be shipped to P.O. Boxes

We work hard to achieve the lowest possible shipping rates, and then pass those costs to the customer with no handling or other surcharges. Typically, the cost for shipping comes to about 15 percent of the retail price of the order. For shipping costs for orders to Alaska and Hawaii, please contact Customer Service at 1-866-791-3193.

You may change or cancel your custom blind order within 24 hours of placing it. After 24 hours, production of your custom-made blinds begins, so we cannot make changes. To change or cancel an order, please call us toll-free at 1-866-791-3193.

Please note: Changes or cancellations cannot be made on "rush" orders because they go into production immediately.

If we made an error on your blinds order, we will fix them immediately at no charge and ship them to you via FedEx Ground. If you made an error in your order, unfortunately, we cannot issue a return or refund because Home Trends blinds are custom-made to fit the windows in your home, according to the measurements you provided.

We do our best to minimize the possibility for errors by helping you measure your windows accurately and by offering sample chips so you can see what your blinds will look and feel like before you order.

There is a $3 charge for a sample chip order that is deducted when you purchase the blinds. We charge separately for samples instead of building the cost into the price of the blinds so that customers who purchase blinds don't bear the cost of those who request samples but don't purchase.

All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.

If your blinds are damaged or defective when you receive them, please contact Customer Service immediately at 1-866-791-3193, from 7 a.m. to 7 p.m. (PT), seven days a week.

Your Home Trends blinds come with a limited lifetime warranty. Detailed warranty information is included in your package, or you can get the information from Customer Service at 1-866-791-3193.

The Window Covering Safety Council urges you to check and childproof all window coverings and window areas in your home. Infants and young children should be kept away from the cords of window blinds. It takes only a few seconds for a child to become entangled in the cord, which can lead to strangulation.

Window blinds manufactured before 2001 could represent a strangulation hazard to children. Older blinds should be replaced with newer, safer ones or should be retrofitted to make them safer. For a complimentary safety cord stop kit for blinds, call toll-free 1-800-506-4636.