If your Order Details page in My Account shows the seller of your item to be anyone other than "Walmart.com," then you have purchased that item from one of our Marketplace Retailers.

Each Marketplace Retailer has its own customer service department and you must contact the Retailer directly if there is a problem with your order. These items cannot be returned to a Walmart store or to Walmart.com. Walmart.com Customer Service cannot track orders or process cancellations, returns or replacements for items that were purchased from a Marketplace Retailer.

Please visit the Marketplace Retailer Information Pages for Retailer details and contact information.

We are committed to your shopping satisfaction. If an item you receive from Walmart.com is damaged or defective, you can return it to us.

To return or replace an item at a store:

1. Bring the item you wish to return along with all original packing materials and accessories.
2. If available, bring the packing slip that came with the item.
3. If you do not have the original packing slip, you can print out the Easy Returns Receipt in My Account for the item you are returning.

To return or replace an item by mail:
If you received a damaged or defective item, you can request a replacement by mail. The replacement item will be sent to the original "ship to" address upon receipt of the original item at our Returns Center, pending product availability.

Begin the return or replacement process. Items that cannot be returned by mail are listed in the Walmart.com Returns Policy.